Thank you for visiting and shopping at www.properpalspets.com.The following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
* Overnight delivery is only available for orders with delivery addresses within the USA.
Delivery delays may occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has been shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Proper Pals Pets is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Proper Pals Pets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.